Returns & Exchanges

At Hazelton's, we take pride in the quality of our gourmet food products and gift baskets. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your peace of mind.

1

Initiate Your Request

Contact our customer service team within 48 hours of delivery to report any issues with perishable or non-perishable items.

2

Provide Documentation

Submit clear photographs of the product and packaging to help our quality assurance team assess the condition of your order.

3

Package Securely

If a return is authorized, ensure the items are placed back in their original gift boxes or shipping containers to prevent damage during transit.

4

Receive Refund or Replacement

Once we verify the returned goods, we will issue a full refund to your original payment method or dispatch a fresh replacement immediately.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing